Take-Two's Mr. Fix-It Inherits
a Handful
The New York Times, April 11, 2007
Jeremy Peters
The closest Strauss Zelnick usually gets to
playing video games is watching over the shoulders
of his two young sons. Mr. Zelnick concedes that his
gaming skills are better suited for Pong and Pac-Man
than Grand Theft Auto, the smash hit from the
company that he is now in charge of turning around.
But when the stock price of Take-Two Interactive
Software slipped under $10 last summer as inquiries
into its business practices began to mount, Mr.
Zelnick, a veteran of the movie and music
industries, saw a potential bargain for his
investment firm.
He and his partners at ZelnickMedia first weighed
taking the company private, but decided that would
be too complicated. So instead, Mr. Zelnick started
approaching Take-Two's largest shareholders one by
one to sell them on his plan to take over the board.
His efforts culminated two weeks ago at
Take-Two's annual shareholder meeting in New York,
when all but two board members were removed. Two
hours after the meeting adjourned, the company
announced that its new board had elected Mr. Zelnick
as chairman and appointed one of his close deputies
as chief executive.
''We hit the ground running,'' Mr. Zelnick said
in an interview yesterday over breakfast in Midtown
Manhattan. ''We have to clean the company up, and
then operate in a pristine manner going forward.''
Mr. Zelnick has taken on risky corporate
overhauls in the past, but none have been as complex
as the turnaround of Take-Two, which he called ''the
biggest thing we've done.''
Beyond the issue of whether the company can
reverse its uneven sales and become more than a
one-hit wonder, there are the legal problems, which
seem to grow more serious by the day.
Last week, the Securities and Exchange Commission
said it had upgraded its inquiry into the backdating
of stock options at Take-Two from an informal probe
to a full-fledged investigation. Separately, the
Manhattan district attorney and the Internal Revenue
Service are conducting their own investigations of
the company.
Whether Take-Two is salvageable, technology
analysts said, depends on how deep its problems run.
Can the company be fixed with fresh management and a
new corporate culture? Or are its problems too
systemic and ingrained to repair?
''Will it be easy? No,'' said Daniel Ernst, an
analyst with Soleil Securities in New York.
''They've got one phenomenally well-known franchise,
and a decent position in the market from which to
grow that. So I think there's a decent opportunity
here.''
While Take-Two has never had trouble selling its
notoriously violent Grand Theft Auto series, which
will go on sale in its fourth incarnation in
October, other games have not done as well.
That means that a single game in the Grand Theft
Auto series has at times made up more than half of
the company's sales, even though it has dozens of
titles. For example, for the first three months
after the newest Grand Theft Auto game went on sale
in 2004, it accounted for 57 percent of Take-Two's
total sales of $502 million for that period,
according to Janco Partners, an investment banking
firm in Denver.
Shares of Take-Two rose steadily for much of
March, after it became known that shareholders were
plotting a revolt. The stock peaked at $23.79 before
falling back, closing yesterday at $20.38.
So what does a former movie executive turned
music executive turned investor know about turning
around a video-game business? Some of Mr. Zelnick's
new employees are asking that very question.
In his new role as chairman, Mr. Zelnick has held
town hall meetings with Take-Two's staff. At one of
those meetings in the company's Los Angeles office,
an employee asked Mr. Zelnick whether he understood
the types of games Take-Two makes.
That kind of candor does not rattle Mr. Zelnick.
''There's no consequence for saying what's on your
mind, negative or positive,'' he said. If there are
aspects of Take-Two's business that he does not
fully understand, Mr. Zelnick said he is comfortable
delegating authority.
''What I do in a situation where I'm
uncomfortable because I don't have knowledge or
experience is I find experts quickly,'' he said.
After he stepped down as the head of 20th Century
Fox in 1993 -- a position he had held for four
years, starting at the precocious age of 32 -- Mr.
Zelnick became chief executive of Crystal Dynamics,
a video game start-up. But he left after a little
more than a year to become president and chief
executive of BMG Entertainment's North American
division in 1994.
Part of his success there was in reducing costs.
He cut jobs at money-losing labels, and at the
company's faltering record club he doubled profits
within a year.
He said he planned to take a similarly active
approach to Take-Two. He has already ordered up
business plans from all Take-Two division heads. On
Monday, the chief financial officer, Karl H.
Winters, resigned; he was a holdover from the tenure
of Take-Two's ousted chief executive, Paul Eibeler.
Within 100 days, Mr. Zelnick said he hoped to
have a permanent chief executive in place --
Benjamin Feder, a ZelnickMedia partner, is currently
filling the role -- and a cost-cutting plan to
present to investors.
Analysts said Take-Two's problems were not
necessarily insurmountable. ''They have arguably the
best video game in the industry,'' said Mike Hickey,
an analyst with Janco. ''Yet they have an
interesting dislocation between incredible product
and operating performance.
''When you see that dislocation, normally you'd
find that attributable to management. With some
fresh eyes, I think they could have a definite
benefit.''
Mr. Zelnick formed ZelnickMedia with three
partners in 2001 after leaving BMG, in part because
he disagreed with its parent company about entering
into an agreement with the file-sharing service
Napster. There he had success with other corporate
overhauls.
One of its first big projects, the publisher
Time-Life, was losing money when ZelnickMedia bought
the rights to market Time-Life products in 2003. The
firm said it paid a ''very low'' price for the
marketing rights. The firm sold a profitable
Time-Life to Reader's Digest last month for $91.8
million.
On the other hand, another ZelnickMedia
acquisition, the catalog retailer Lillian Vernon,
was still losing money when the firm sold it last
year. Of course, Time-Life, known for its
commemorative photo albums and music compilations,
and Lillian Vernon, a seller of needlepoint pillows
and rattan baskets, are quite different from a
video-game company that likes to push the
boundaries, as Mr. Zelnick acknowledges.
''Take-Two is bigger, and in certain ways more
complex,'' he said. ''On the other hand, Take-Two
has no debt. It has a material amount of cash.''
He added, ''And the No. 1 franchise in the
video-game business.''