Having
held top posts in the entertainment industry,
Strauss Zelnick is the prototypical
establishment figure. But he departed from the
standard career track to found ZelnickMedia, a
billion-dollar business with eclectic holdings
including a Japanese music company, a
professional bike racing circuit, a retail
catalog and the Liberty magazine archive.
Excerpts follow of Daily Variety's
sit-down with Zelnick, who is about to join the
board of the paper's parent company, Reed
Elsevier.
Q. Is specializing
overrated?
A. Well, maybe for me it is. I
may be a poster child for the effectiveness of
ADD. I double-majored in college. I attended two
graduate schools at the same time, and even now
I have to restrain myself from multi-tasking as
a way of life. Having said that, I don't think
you can be effective in business if you don't
minimally know the history and understand the
key leverage points.
Q: After leaving BMG you
said, "If you don't own the candy store, don't
complain about how they arrange the candy." So
now you've built your store. Any complaints?
A: Sometimes it's harder to
find candy than I'd like, which is to say that
we're pretty disciplined buyers. In an
environment of capital excess not everyone is as
disciplined, from our perspective. Finding great
companies to buy on terms that we consider
reasonable is hard.
Q: Which part of the
business is your favorite?
A: The most fun is obviously
an area that's creative. We make television
shows at Time-Life. We make records at Columbia
Music. I obviously enjoy that most. If I didn't
care about our underlying creative products, I'd
be in a different business. Having said that,
figuring out new business paradigms is also very
compelling and intriguing. We have several
thousand employees today. One of the things I
enjoy most is spending time with them,
understanding what makes them tick and,
hopefully, leading them to achieve greater
things than they've been able to in the past.
Q: Give me an example of an
industry insider -- any industry -- whose resume
made him or her seem like an ideal hire but
ended up not being so.
A: Al Dunlop at Sunbeam. He
understood how to reduce costs and he did it
effectively, but he over-promised in terms of
rebuilding revenues. A
turnaroundturnaround
takes time and you can't save your way to
prosperity. You need to come up with ideas for
new products and services. You need to launch
them, and the market may take a while to accept
them. By over-promising on that basis, Dunlop
ultimately got into a world of hurt at Sunbeam.
I've done an awful lot of turnarounds, and they
typically take 18 to 24 months.
Q: What about in the other
direction? An outsider who came in and "got it"
right away?
A: Andy Lack at Sony Music.
Q: What do you think of the
inherent difficulty in the movie industry, where
adults make decisions and create product for
children and teenagers?
A: There's no question that
people who develop motion pictures or, in fact,
video games -- your technology folks, your
creative folks -- have to be gamers and are,
therefore, most likely somewhat younger;
although videogames have been around for a
couple of decades so they don't have to be that
young. I think that's natural and appropriate.
We operate, of course, at the decision-making
level. We balance the creative side and the
business side. Creative drive without business
knowledge is a recipe for disaster in the
entertainment business. You need people who are
highly attuned to the creative interest and
aspirations of their target audience. And you
need people who are highly experienced in what
are now very mature businesses. If you try to
break the business rules you can get into
trouble. Breaking creative rules is always a
good idea.